You can also tweet us to get updates at If there are no incidents in your area shown on the map, it may be that we aren’t aware of the problem yet.Please let us know by calling us on 0845 9200 800 (Textphone: 0845 7200 899) and one of our team will be here to help, 24 hours a day. Sorry - there are no results for: Please check your spelling. Check that your inside stop valve is fully open. They direct you to Facebook and Twitter. If you've got no water or low pressure, we have a step by step guide to work out what the problem is and how to fix it.Your main water supply normally enters your home through the cold kitchen or utility room tap.If water comes out of this tap but not elsewhere, such as your shower or bathroom tap, the problem is with your internal plumbing.Cold weather can freeze your pipes, making them more likely to expand and burst.If there’s no issue with your neighbour's water supply, the problem is likely to be with your plumbing. Understand your bill. Enter your location or postcode below to find out what work we are doing in your area . Enter your location or postcode below to find out what work we are doing in your area. Property owners are responsible for the pipes in the homes and the ones connecting to our sewers. Enter your location to find work in your area: Submit question Submit question. What's happening up your street? Report a problem. This was 78 million litres above the official target and enough to supply all the daily water needs for showering, flushing the toilet and cooking of some 4.8 million people.In June, hundreds of thousands of people were left without tap water, forcing the closure of schools, GP surgeries, pubs, restaurants and cafes, after a pipe burst at a pumping station in south west London.A much wider and longer loss of supply was seen in early 2018 following a spate of pipe bursts associated with the big freeze linked to the ‘Beast from the East’.Thames Water (pictured, its headquarters in Reading), which serves 15million homes and businesses across London and the South, is among four suppliers reprimanded by watchdogsThe three other companies put on report over the number and handling of complaints are Northumbrian Water, Essex and Suffolk Water and Hafren Dyfrdwy, in Wales, where a change in the billing system caused enormous disruption.Chief Executive of the Consumer Council for Water, Tony Smith, said: ‘Far too many customers are having to waste their time and suffer the frustration of disputing unclear or inaccurate bills.‘In the autumn we’ll be bringing the whole industry together to try and improve the standards of billing, as well as demanding a significant fall in the complaints made to the four poor performers named in our report.’ Thames Water accepted there have been problems, but insisted it has been making improvements since the spring of this year.Its customer experience director, Kelly Macfarlane, said the company had experienced a perfect storm of weather and other issues that had an ‘unacceptable impact on our customers’.She added: ‘We feel and regret that deeply, and have already taken action to improve service and get things right first time for our customers when they need us.’ 

What to do if you have no water or low pressure. Who we are; Responsibility; Investing in our region; Regulation; Performance; Newsroom; Governance; Investors; Careers; Our suppliers; About us; Developer services; Wholesale ; Register; Login; Contact us; Search the site. Check with your neighbours. If you live in a block of flats, check for known issues with your building maintenance contact, your local authority or the managing agent of the building.If there is also a problem with your neighbour's supply, it might be something we’re not aware of.If you have checked everything above and still have a problem, please Thames Water Utilities Limited Registered in England and Wales© 2001 - 2020 Thames Water Utilities Limited. Thames Water is 'put on report' by watchdog after complaints from customers shoot up by almost a quarter in a year. Account and billing. Some properties share their water supply with their neighbours so check with your neighbours to see if they have recently used the outside stop valve. We are no longer accepting comments on this article.Part of the Daily Mail, The Mail on Sunday & Metro Media GroupMost and least polluted streets in the London area revealed...Superyacht worth £40million 'owned by Chinese tech tycoon'...Thieves steal King Edward VII's lover's jewellery from...Rishi Sunak warns of looming jobs catastrophe as UK economy OFFICIALLY goes into recession after plunging a...Shambles as government lets students pick their OWN grades: Ministers accused of 'trying to look...SARAH VINE: Beware turning a staycation fantasy into reality... country folk don't want their way of life...Vladimir Putin's coronavirus vaccine 'was approved after tests on only 38 people' and 'causes side-effects...Thunderstorm warnings are issued across UK as nation braces for flash flooding and up to 6ins of rain while...Prince Harry and Meghan Markle have been secretly living in a Santa Barbara 'family' home for six weeks,...The only winners from this oily guff are the authors cashing in: RICHARD KAY's devastating verdict on...Royal expert Penny Junor questions whether Harry and Meghan 'colluded' with the Finding Freedom authors and...Truth behind what looked like a portrait of one very happy family: Prince of Wales' official 70th birthday...RAF airman, 25, who was 'determined to win' rugby match against the Army died of brain injury after refusing...STEPHEN GLOVER: Justice may have been cheated. Drinking water quality. Thames Water home; Wholesale; Corporate; Developing; Work in your area ; We're making changes. Water quality information . If you live in a block of flats, check for known issues with your building … Everything else should be put in the bin.If the blockage is in your home, it’s your responsibility to unblock it. Company number: 02366661. Company number: 02366661.

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