Customer Review. BEWARE DOROTHY PERKINS ARE NOT ALOOWING REFUND INSTORES FROM ONLINE PURCHASES. From cross body bags to clutches, there is a style for everyone. I ordered a dress online on 14th July for next day delivery to store, they took the money from my account on 15th July. 4 Stars & Up & Up; 3 Stars & Up & Up; 2 … © 2020 Trustpilot A/S. NEVER PUT THAT ON WEBSITE AND WHEN YOU SEND BACK. Order by 4pm Mon-Fri or 12pm Sunday for Next Day Delivery* Free when you spend £50 Refusing refunds, not allowing returns when they originally said they would. Skip to main search results Amazon Prime. FREE Delivery on orders over £10 for books or over £20 for other categories shipped by Amazon. It is now the 9th of Jan the young lady in customer service took my number and said yodel would be in touch not heard nothing.

Amazed to experience how poor the returns policy and customer service is. Dorothy Perkins-Blue Shell Clutch Bag. (0) Shoes & Bags; Handbags & Shoulder Bags; Shoe Care Products & Accessories; Shoes; Avg. Order summary shows discount. Absolutely disgraceful behaviour and CS. Show All Reviews. A crossbody bag from Dorothy Perkins featuring a zip front tassel deta Still waiting for refund, absolutely appalling!!! I have been in contact with them for 3 weeks with no luck yet. View more. See business transparency Of the 5 items, I wished to return 2 - slightly annoying that they don't include a returns slip anymore (I had to print off my own which is a faff in itself). Was £14.00. I rang the store NOTHING they can do, I tried ringing CS but they're not working so I had to email. (that I told you my 16th delivery is delayed at depot). Wont be getting another penny from me! Now £ 7.00. I've made a couple of orders from Dorothy Perkins online during lockdown and had free delivery both times, which is helpful when you're trying to avoid going out unnecessarily! Are you sure you want to navigate away from this site? Review Summary 5 Stars (2) 4 Stars (0) 3 Stars (0) 2 Stars (0) 1 Star (0) Feedback for Black Dorothy Perkins Zip Front Tassel Crossbody Bag. Then £11.20. Tried ringing customer services but nobody is working in their offices.

Only the latest review will count in the company's TrustScore (0) Sent a parcel back in June and still waiting for a refund! No answer, or answered with silly questions. Yodel was suppose to pick them up 7th Jan and 8th Jan. I then get invoice email without discount applied. Get your styling just right this season with our beautiful range of handbags. I've never ordered with DP before and I never will again after this. I used the 48hr Royal Mail return and dropped off the parcel last Thursday (23rd July) - refund received today (29th July). They responded to emails and dealt with my query straight away. Absolutely appaling service. I placed an order on 18th July, order received on the 22nd. Overall, ordering, quality of clothes and returns/refund process have all been fantastic, I'll definitely keep shopping with DP. Dorothy Perkins-Gold Panel Wristlet. their approach to covid-19 and not answering customers call is a sham and they should be ashamed of theirselves. Very frustrating. 3 weeks later still no dress and the only email I had 4 days ago was I had to wait 48 hours for a response from their courier. I set up a return, choosing to have the package collected from my house on a set date, but Dorothy Perkins failed to collect it on the set date. Department. £15.99. Now £ 15.40. A crossbody bag from Dorothy Perkins featuring a zip front tassel deta A crossbody bag from Dorothy Perkins featuring a zip front tassel detail. Just put a returns label in the parcel, it saves a lot of problems. I … Dorothy Perkins-Cream Raffia Hobo Bag. The problem was that the jeans had gone up in price since I had purchased them and I would also have to repay for shipping. Give that finishing touch to your look with this collection of handbags and purses at Dorothy Perkins. Unable to print out a returns label, says it doesn't recognise my order number. Do not order from this company, their customer service is non existent and it seems they have turned into a scam company along with their courier company Hermes.

They have never replied to any emails but will reply to Facebook messages very slow. I ordered several items in an order but they sent the wrong colour/style jeans than what I ordered. You cannot contact Hermes as they tell you to contact DP. A crossbody bag from Dorothy Perkins featuring a zip front tassel detail. Discover on-trend women’s bags at Dorothy Perkins. There's no excuse, everywhere else is on the ball even during these times. 100% Polyurethane. Next Day or Named Day Delivery* £5.95. tried calling them but its the bloody machine telling you they are closed. SAVE 41%. Now £ 10.00. This continued even after the next three follow up emails I sent, asking for a reply, but receiving nothing but ghosting. Reviews. Favourites currently unavailable I have been told my parcel firstly "could not be delivered" when I was home and then suddenly it has been "delivered"... it's nowhere to be seen. Update on original review. Absolute joke of a company that used to be very reputable. never had such bad experience with any other retailer before like this my refund is way overdue and i have also sent an email which is have never received a reply for. I still had order summary open so screenshotted the amount I had agreed to be billed for on that and the invoice - when the invoice amount came out of my credit card I contacted DP, assuming it’d be a quick resolution whereby they’d apologise and refund the difference. Dorothy Perkins use Hermes... STAY CLEAR!!! I have recently bought high heel shoes from Dorothy Perkins online store on behalf of my mum and was really looking forward to receiving them, however when they turned up they were two right feet. SAVE 37%. Read Less . Was £16.00. THERE BUSINESS IS GOING BUST/STORES ARE CLOSSING DOWN AND THEY ARE NOT REFUNDING CUSTOMERS. A courier collected them to return, no charge, and I got my refund just over a week after they were collected. ZIP TOP CROSS BODY - Across body bag - rose gold. £10.39

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