The Digital division is built around optimizing for speed, and Okta allows us to do that.”Okta also offered the scalability and security Dignity Health required. Through one online location, patients can book and check in for appointments, access health records, lab results, and more. Key to optimizing its health services is accessibility, and for that, an easy and streamlined patient experience is crucial. In addition to providing connected journeys for them, it is table stakes that we protect the data and privacy of every patient,” said Samra.
“The Digital division bridges the gap between the brick and mortar and digital experiences,” says Samra.
“And, they're educated about their care. 24*7 Magazine. In addition, Okta let us scale that experience to millions of consumers.Dignity Health, which is part of CommonSpirit Health, a leading healthcare system in the United States, is committed to serving its communities across the country.
The top 10 competitors average 79,871. At the appointment, the patient would need to fill out various paper forms before being seen.
A lot of data silos exist where data and health records are locked up in systems that don’t necessarily talk to each other.”To illustrate how that disconnect affects the user experience, Samra describes a patient journey prior to digital transformation where very little patient information was shared between service providers. Dignity Health Employee Benefits. “They expect that the right care be delivered to them at the right place, at the right time,” says Samra. Accessing established integrations frees up time for Dignity Health to focus on business-differentiating development rather than having to write these integrations.“At the end of the day, the digital transformation journey is not something we can delay. Okta had a HIPAA compliant cell that was easy for Dignity Health to use as a core part of its platform.The first goal in deploying Okta was to streamline patient access to health services and records.
Samra considers this type of advancement the next frontier in connected healthcare.“We can tap into data from these devices and apps, and stitch together a rich profile of the patients that gives us a more comprehensive understanding of their health and wellness.”At the heart of Dignity Health’s vision for a digital healthcare experience is the patient’s well-being.
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Dignity Health uses Okta’s identity management system to protect and preserve patient data—while providing the digital services today’s engaged patients require.Okta has allowed us to provide a customer identity management system that forms the foundation of a personalized and rich experience for consumers. “Trust is very important as we think about delivering products and services to our customers.
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Please enable it to improve your browsing experience.You can find all the media assets you need as part of our press room.Dignity Health, part of the newly formed health system CommonSpirit Health, offers compassionate, high-quality, affordable healthcare to millions of patients. The organization wanted to modernize and leverage the latest advances in technology in order to provide optimal patient experiences, so it created the Digital division of Dignity Health to anticipate and stay ahead of industry trends.The organization resolved to streamline patient processes and deliver the digital accessibility today’s patients crave. “Healthcare is one of the last frontiers that has yet to be truly transformed by digital technology,” Samra says. It also meant finding ways to better engage patients, cultivate their trust, and, ultimately, provide improved overall care.“Our mission is to provide the highest quality healthcare at an affordable cost,” says Samra. They’re being listened to,” he says. “The benefit to this kind of transformation is really that the patient is in control of their healthcare.”Dignity Health’s first major step in digitally-transforming the organization was to create the Digital division, a home for innovation and operational and technological excellence, responsible for breaking down data system silos, and providing a modern, cloud-based platform for launching digital products and services. Dignity Health looked to the marketplace for an identity partner.Okta’s Customer Identity Products met the criteria for IT modernization set out by the Digital division of Dignity Health: Okta has an extensive integration network that includes many of the cloud and on-prem partners and services that Dignity Health already uses; it offered accelerated implementation and the ability to scale quickly; and its HIPAA compliant cell ensured Dignity Health could meet its security standards.Okta’s Customer First team worked with Dignity Health to bring disparate patient portals together to create a unified experience—effectively allowing Dignity Health to manage ownership of patient identity instead of it being spread throughout the health system.
“We build only what we need,” says Samra, adding that the Digital division prefers to tap into existing innovation where possible to accelerate the delivery of products and services.Dignity Health was searching for a strategic partner that met several key criteria in its customer identity solution.
View our Dignity Health locations and facilities in Corning, CA.
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