We are saddened to hear that your entire stay was less than spectacular.
In the hotel was about a dozen shops to browse, On the grounds was several gift shops which housed one of a kind artwork such as jewelry, glass, painting, etc. The grounds are excellent and the staff, impeccable. This is day #2 by the way. Indoor Activities.
A scenic and picturesque setting, The Greenbrier resort is located in the Allegheny Mountain range that flanks the eastern seaboard. As of the 2010 census, the population was 35,480. We recommend calling ahead to confirm details. Please know that we are most thankful for our Guests feedback and work diligently to improve the Greenbrier experience for all of our Guests. America's Resort since 1778 -Visit The Greenbrier and find out what it means to experience Life as Few Know It. The service was below average and again, you got a vibe as if you’re an inconvenience to them. In its earliest days before the Civil War, American gentry was lured by the cool summer breezes and restorative mineral waters that bubbled up from these mountains.Drive through the main gate today, and you’ll immediately feel whisked back to grander times. That was probably the worst meal we had all weekend. … The concierge did not even check the computer - she bluntly stated they are booked and we would “not be allowed in”.
We are so happy you enjoyed your stay with us and very glad you chose to spend time here at America's Resort! With 10,000 plus acres of beautiful mountain landscapes, the activities are endless and there is something for everyone. One last thing, do not order room service. OK. Talk about customer service. Normally we visit another very well known southern resort, but C19 issues changed our plans this year. Located amid the breathtaking Allegheny Mountains of West Virginia, The Greenbrier is a National Historic Landmark and an award-winning resort that has been welcoming guests since 1778. Own or manage this property?
The colorful and vibrant décor follows the same principles of Dorothy Draper's original mid 40's design. Everything that could be done to make this visit as normal as possible in these trying times was done. Team Greenbrier looks forward to having the opportunity to welcome you back to experience life as few know it! Category Filters: Show All. Again, at this point- my husband is ready to leave. For the amount of money they get for rooms etc, we expected a much cleaner facility.Thank you for taking the time to share your comments regarding your recent visit. We strive to provide this same level of service to all our valued guests. End rant.The Ladies and Gentlemen of The Greenbrier are saddened to hear of your disappointment concerning your stay. Are any cleaning services offered at The Greenbrier?Yes, dry cleaning and laundry service are offered to guests. Again, computer was not checked because it was an immediate response stating they were “booked for the weekend” but this concierge said we could attempt to go to the pool and see if we could get in. “ The Greenbrier is steeped in history and the only one of its kind. Our dinners were very disappointing. Per the website, there is nothing stated about making reservations. Mind you, you’re paying a daily fee that includes the use of the pool. The day that we arrived there was a golf tournament as well as a tennis tournament going on. Long-honored traditions and a checklist of “holiday” must-haves have shaped these 11,000 acres into a vacation paradise--spacious accommodations, private estate homes, boutique shopping, golf courses, pools, tennis courts… everything that you would expect from a destination resort.If your visit to the Valley includes an overnight stay at The Greenbrier, try your luck at the Golf continues to be a favorite activity at the resort… and rightly so. Clearly I can continue to list the negatives, but I will stop there. The level of service is clearly a reason for the resort’s long-standing reputation. ), on top of a $39 daily resort fee, was a small annoyance.
First off, traveling during Covid was probably not the best idea, due to everyone operating on less than normal expectations. The Ladies and Gentlemen of The Greenbrier look forward to welcoming you back with true southern hospitality to experience life as few know it.
While You Are Here Daily Calendar Activities Dining In-Room Amenities Dress Code COVID-19 Guidelines. We look forward to welcoming you back and hope you will follow the Greenbrier website for many fascinating events and special offers. The Ladies and Gentlemen of The Greenbrier are know worldwide for providing legendary hospitality and gracious service.
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